Account

  • How come when I inputted handphone number and PIN it shows account not registered?
  • What should I do If I forget my PIN?
  • Why do I have to enter my PIN in the TunaiKita application?
  • What should I do if my account is locked?
  • What should I do if I don't get OTP?
  • What should I do if I want to delete my account?
  • I lost my device, what should I do?
  • What is the best way to do liveliness test?
  • Why do I have to connect my Facebook or LinkedIn account when registering in TunaiKita app?
  • Why can't I choose emergency contact manually?
  • I am requested to fill in my company phone number. Why do you need it? Will TunaiKita contact my company/employer?
  • The app can’t accept my postal code
  • What should I do if I want to change my profile data?
  • Why can't I change my data?
  • How to change phone number?
  • What data does the TunaiKita app collect from my smartphone?
  • What does TunaiKita do with the data that it collects from my smartphone and online data sources?